I understand the customization process takes approximately 2-4 weeks from the time the putter is received. The timeline for completion is based on the Custom Service Option or Options that are chosen. I understand and accept this time frame knowing that I will not receive my piece(s) until the work is complete.

I fully understand and accept that if I am choosing to have an Alignment Aid, Conversion, Face Milling, Hand Stamping, Welding or Putter Adjustment performed onto a club that has an existing finish, it could be scratched. We take all precautionary measures to avoid any surface scratches but sometimes this may occur in the area where the clamp makes contact with the club. Therefore East Coast Custom Putters expressly denies all responsibility for non-refinished heads that request installation of the services mentioned above. By checking this box, you fully understand the risk associated with the performed service and authorize East Coast Custom Putters to proceed.

I hereby accept and fully understand that if I fill out my order form incorrectly or if I request additional services, that I will be billed for the additional services requested. Any and all additional work must be requested in writing via email.

I fully Understand and Accept that No Refunds will be Allowed/Issued once East Coast Custom Putters has received/started my order. If for any reason I fail to ship my club(s) to East Coast Custom Putters, I may request a refund providing it is in writing and within 30 days from the date the order is placed. Should I exceed the 30 days I understand that East Coast Custom Putters may consider issuing a credit on my East Coast Custom Putters account that can be used towards a future refinishing job. The East Coast Custom Putters credit can never be "refunded" or redeemed for cash. It is solely for golf club refinishing services.

I authorize East Coast Custom Putters to charge the credit card I provide for the goods/services described on the online order form. I understand that if I request additional services not on the original order form that East Coast Custom Putters will bill me for any and all additional services for which I will request in writing. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated in this form.

Any issue with shipping such as lost parcel, late delivery etc. is considered a Shipping Claim. It has no bearing on the services rendered. Please be aware that once a package is shipped East Coast Custom Putters is RELEASED from LIABILITY. All claims for lost packages, late delivery etc. are claims that need to be filed with the shipping carrier. East Coast Custom Putters will assist with filing a claim but will not be held liable for any shipping issues and under no circumstances will issue a refund for lost or damaged packages. This falls under the shipment carriers guidelines and insurance (if purchased).

By submitting my online form I agree to all terms and conditions listed above and will pay for all services rendered. I understand that payment must be made in advance before any work is started.