Refinishing can take 4 to 8 weeks based on the amount of customizations and the putter refinish chosen. We currently do not offer an expedited service.

I try my best to honor any change requests after the payment has been received. Please understand, I cannot always honor change requests if I am too far along in the refinishing process. Please contact me by email at ray@eastcoastcustomputters.com or phone 727-743-0266 for any change requests and if I am able to allow the change request I will document the change request over email.

Print out your online order form that was emailed to you at the address you provided when you filled out the online order form. Enclose your club(s) without the headcover accompanied by the order form inside the box. Once you have shipped your package off to East Coast Custom Putters, I will contact you via email upon receipt and inspection of your items.

Yes this is included in the refinishing service. However, it is dependent on the location of the nick as well as the depth. If there is a nick or dent on the face of a putter, this would not be able to be buffed or polished out. You would need to request that I re-mill the face. (additional fee will apply)

Yes, you have the option of choosing unlimited paint fill colors with your refinish.

In some cases the face insert is not the same material as the putter.  Sometimes in this situation we may have to apply a finish to the insert or weights that is different than the finish chosen on the putter.

Available finishes depend on the material of the club. Carbon Steel has a softer feel and is magnetic by nature where Stainless Steel and Aluminum are non-magnetic. Call 727-743-0266 or email ray@eastcoastcustomputters.com to determine what your head material is before sending in your work order if you are not sure.

Yes, but the only finish available is either the Polymer and Black Oxide finish.

Some finishes can immediately wear after use and the rate of wear will depend on multiple factors.  Some factors may include if the course is heavily fertilized, types of chemicals used, course type, player’s ability and if the person wipes down the club after use.

Following the simple suggestions below will help prolong the finish of your clubs:

1. Always keep your putter dry. After play use a clean dry towel followed by using a soft cloth with a little oil and the complimentary silicone cloth included in your refinish.
2.  Always store your putter in a clean/dry head cover to preserve the finish. Make sure that the inside of your head cover is dry and clean. Any fertilizer debris or dampness can cause immediate rust on your club.
3. Avoid freshly fertilized courses; avoid leaving your clubs in very cold or damp environments.

Reusing grips and shafts depend on the services chosen. When adding length to a putter, a new shaft and grip is required. When shortening, your existing shaft will be cut to length, but a new grip is required.

Absolutely Not! This will harm some of the finishes and smear if not remove the paint fill.

It is not required to remove the shaft prior to sending me your putter. If you would prefer to remove the shaft prior to sending your putter please feel free to do so.

Yes, I stock a wide variety of Shaft and Grip options to customize your putter.

I can refinish Irons and Wedges but do not offer any services for Drivers, Woods or Hybrids. Please contact me if you are interested in any Iron or Wedge Refinishing Services.

Yes, I currently offer a wide variety of customizable options for your putter.  These optional services are offered at an additional fee.  Please note that all stamping is done by free hand and therefore there will be inconsistencies with alignment which adds to the uniqueness of hand stamping.

No, shipping and handling is additional, paid by the customer. I offer a variety of shipping options for you to choose from. I ship Worldwide.

I do not ship putters back to P.O. boxes. All returned putter from the ship do require indirect signature and must be shipped to a residence or business.

All claims must be made within 2 weeks from the completed shipment date.  All claims must be submitted in writing via email. No Exceptions. Upon receiving your email I will review the issue along with any pictures you care to provide and advise how the matter will be resolved. In some instances it may require you to ship your order back so that it can be carefully inspected and determine if this is a defect that can be reworked. If for any reason it is determined that it is not a “reworkable or refundable issue” I will advise you of your options.

If it was a damage in shipment refer to that clause. If it was a damage due to improper care, there will be no refunds and if rework is requested it will be billed at an additional fee.  If your order has already been reworked and you were advised that it is a material issue and you chose to have us rework it anyway you will therefore not be able to make any future claims.  If you were previously advised that a particular model or brand has never been processed before by East Coast Custom Putters and you chose to have me refinish it, there is a small chance that once the head(s) are stripped that we will discover material issues preventing me from applying a new finish. At which point you are given the choice to have me proceed releasing me from liability or you can request to cancel the order and be refunded and that is only if no work has been started on.

Any and all heads that leave East Coast Custom Putter shop are inspected before they are boxed and shipped. You will need to file a claim with the shipping provider.  Please note that East Coast Custom Putters is released from liability once the shipment is in the carrier’s possession.  In the event that your package is damaged during return shipment East Coast Custom Putters will submit a claim to the shipping provider for the insurance value claimed on the online order form. If you chose not to include additional shipping insurance then East Coast Custom Putters may not be able to file a claim and would therefore not be able to refund you for a damaged parcel.  Therefore East Coast Custom Putters urges you to purchase additional insurance and to indicate the full replacement value of your item(s). If there is any other type of problem, please send me a written message explaining the issue through my contact page and we will contact you after reviewing the issue.

East Coast Custom Putters recommends refusing the shipment. In the event that you opted to “waive the signature upon delivery” and the parcel was left by the carrier, we urge you to notify us immediately (within 24 hrs) or contact the carrier to advise them of a damaged parcel. The carrier will advise you of your options and begin a claim. Most likely the carrier will either instruct you to drop off the parcel at the nearest shipping location or a call tag will be issued. Should you decide to open and inspect the contents, you will be assuming all responsibility. Therefore, it is very important to place all packing materials back into the box just as it was received so that an investigation of the damaged parcel can be performed. In order for the claim to be approved the carrier needs to verify that there was adequate packing materials. Do not discard any packing materials.

All return shipping options include $500 of insurance.  I also offer additional insurance options if the value of your putter exceeds $500. For international clients on customs forms we indicate that this is a repair/warranty so that customs is aware that this is a refinishing project and not something that is being purchased as “new”. This may or may not help in reducing customs fee. Our order form will provide you with options for price declaration for return shipment.

If your package is lost during transit to East Coast Custom Putters you will need to file a claim with the carrier/shipping provider that you used. East Coast Custom Putters recommends insuring the goods for the full value of replacement.

Please note that East Coast Custom Putters is released from liability once the shipment is in the carrier’s possession.  In the event that your package is lost/damaged during return shipment East Coast Custom Putters will submit a claim to the shipping provider for the insurance value claimed on the online order form. If you chose not to include additional shipping insurance then East Coast Custom Putters may not be able to file a claim and would therefore not be able to refund you for a lost parcel.  Therefore East Coast Custom Putters urges you to purchase additional insurance and to indicate the full replacement value of your item(s).  East Coast Custom Putters cannot begin a claim for a lost parcels until the expected delivery date has been met. At which point a claim will be submitted.  Again, East Coast Custom Putters is not liable for lost or damaged items and will only refund what the carrier deems refundable based on insurance purchased etc. Handling fees are non-refundable, nor are shipping charges to East Coast Custom Putters.

If you choose expedited delivery service or express mail and your package was not delivered within the time frame promised by the carrier, you may contact the carrier to request a refund for the shipping portion of your parcel. The handling fee is not refundable. For international shipments the delivery time is based on a few factors. The carrier guarantees delivery within the time frame promised. This excludes time in “customs”. If the time frame chosen is 1-3 days and the parcel is delivered to a customs agent on the 3rd business day but not released from customs for an additional several days, then the carrier performed its obligation. Any and all further delays are a “Customs Issue” and any claim attempted would be denied.

East Coast Custom Putters requires you to fill out an online order form for each individual item. Enclose your order form with the package.  Adjustments to shipping will be made prior to completion providing all items can be shipped to the same location in the same box. Make sure you write clear instructions for the paint fill. You may attach a separate sheet for paint fill instructions or diagram if needed. Any corrections or changes to your order once it has been submitted need to be in writing. Orders received without paperwork will be placed on hold until an order form is obtained. Important to note, that if an order form is not obtained East Coast Custom Putters may choose to return your club heads unprocessed and not refund shipping fees.

Please see the Refunds & Returns Policy