Order Process

Below you will find the step by step process for ordering a Putter Refinish or Putter Service from our website.  You will also find additional information on Payment Information, Shipping Costs and Order Change Requests. If you have any questions about ordering a refinish or custom service please email me at ray@eastcoastcustomputters.com or call 727-743-0266.

The order form is intended to help guide you through the step by step process for refinishing your putter. The form includes every service we offer along with pricing and a variety of sections to write any custom notes for your putter customization. For those looking for stand alone customizations and not a full customization those forms will be located on each of the services pages of the website.

Once you complete the form, your total will be available and you can settle up for the service using Visa or Mastercard. If you have any issues with payment, no need to worry simply reply to the order form confirmation email letting me know you need an invoice and you can pay online via PayPal, Visa or Mastercard. Once the order form has been submitted, you can proceed to sending your putter in.

It is now time to ship your putter.  Shipping costs are the responsibility of the client both ways. I am not responsible for damaged or lost putters on the way to East Coast Custom Putters, so make sure to pack it well and consider insurance for the shipment. The shipping option in the order form is for the RETURN shipping, we do not send a shipping box and label to send your putter in.

Once payment or payment arrangements have been made is time to ship your putter to the

East Coast Custom Putters
Ray Pennington
707 Waterview Lane
Tarpon Springs, FL 34689

Once the putter arrives I will email you to confirm delivery of your putter. Please allow 48 hours for arrival processing. It is not necessary to call or email requesting if the package arrived. Please use a trusted shipping provider with tracking information, insurance is also recommended for your shipment. If your shipping tracking indicates that the package has arrived, it indeed has, and we need 24 – 48 hours to verify the customization request, check in your project and notify our client that the project is initiated.

Your customization takes 1 to 8 weeks depending on the finish you choose and/or the customizations you have chosen. Putters cannot be sent back halfway through the process. If the time frame does not fit your schedule, we kindly ask to come back to us when it does. We work to get the putters back to customers as fast as possible while maintaining quality to begin with – this means in other words that we do not have an expedited service.

Once your order is complete, we will send an email confirming the completion and send you an email with a tracking code. We will ship your putter back to you based on the shipping provider you chose on the order form.

Payment is due in full at the time of the order. If there are any issues with our online order form we will provide an invoice that is payable online. All customization orders need to submit an order online for 2 reasons:

1. The order form is a point of reference for the customization.
2. All customers must agree to the terms and services in the order form.

We accept Visa and Mastercard but if you would like to pay with PayPal – please fill out the order form and do not pay at the end. After you have completed the form and click “SUBMIT” we will get the customization request even if the payment is not performed at that time. Send us an email requesting a PayPal invoice we will send you an invoice upon your request. Accounts and post billings are not available.

I will do my best to honor any change requests after the payment has been received.  Please understand, we cannot always honor change requests if we are too far along in the refinishing process.  Please contact me by email at ray@eastcoastcustomputters.com or phone 727-743-0266 for any change requests and if I am able to allow the change request we will document the change request over email.